FAQ’s
GENERAL
Is there a minimum storage period?
We operate a monthly billing cycle so you will be billed for a minimum of a month’s storage. Please contact our customer service team at cs@cubeselfstorage.vn or 0834400185
How will I be billed?
We run a first of the month billing cycle. For the first calendar month of your storage, you will be charged from the day that your packed boxes have been securely stored to the end of that month, and then on the first day of each subsequent calendar month. You will be liable for full month storage charges irrespective of the date you wish to have your items delivered and your storage terminated.
Will I need to pay a deposit for my storage unit with Cube Self Storage?
There is a refundable deposit, which is equal to one month’s rent. When you leave Cube Self Storage, providing you have given us one month written notice and that you leave your room in the same condition as when you started your rental period, your deposit will be returned to you.
Do you prorate refunds?
Our friendly team is always on hand if you need help with collections, deliveries or need any advice or just have any questions that you would like to discuss. Simply call us on 0834400185 or contact our customer service team at cs@cubeselfstorage.vn
How do I contact you if need to?
Our friendly team is always on hand if you need help with collections, deliveries or need any advice or just have any questions that you would like to discuss. Simply call us on 0834400185 or use our handy contact form.
OUR WAREHOUSE
How secure is your warehouse?
Our warehouse has 24 hour monitoring, fire alarms and smoke detectors. Your items could not be under safer care. We can also offer specialist climate controlled storage for items such as wine that require extra precaution when they are stored.
What size rooms do you have?
We offer a large range of standard storage units as well as bespoke units for any size you may need in our climate controlled secure facility.
What can’t store in my storage unit?
You can store virtually anything except:
– Living materials, such as animals and plants
– Hazardous items such as flammable liquids or explosives
– Items that can decompose such as food
– Unauthorised or illegal goods such as firearms.
NB Customs and police have statutory rights enabling them to visit your room.
Can I change to a different size after I’ve already moved in?
If the unit size you want is available at your facility, then yes you can move into another unit. Your local facility manager will be able to assist you in that transition.
Do you have any moving equipment available to help me move my items into my storage space?
Yes we offer trolleys and pallets and a variety of moving equipment.
PACKING & REMOVAL
Do you have a removal or van service?
We provide a collection and delivery service to make your move into storage easier.
Do you offer a packing service?
If you need a hand with packing your boxes, please speak to a member of our team to discuss your requirements in more detail.
Do you sell packing material?
Yes, we sell the full range of packaging materials including boxes, bags and bubble wrap – you can see our full range in our online box shop.
Do you have any moving equipment available to help me move my items into my storage space?
Yes we offer trolleys and pallets and a variety of moving equipment.
Will you deliver to a different address?
If you have moved to a new address we are more than happy to deliver to your new residence, just let us know where you need the delivery to go to. However, we will need to charge an address changing fee.
How are my Boxes transported?
Your boxes can be transported in your own transport or by one of our third-party logistic partners. The boxes themselves provide durable protection so there is no need to worry that your items may get damaged in transit. And should the worst happen, you can speak to our friendly team about claiming through insurance.
we’re delivering the best
customer experience
Contact
- 407A Kinh Duong Vuong, An Lac Ward, Binh Tan District, HCMC
- cs@cubeselfstorage.vn
- 0834400185
